Privacy Notice

The Stable Health Studio Ltd Last Updated

May 2026

1. Introduction The Stable Health Studio Ltd ("we", "us", "our" or "the Studio") is committed to protecting your privacy. This privacy notice explains how we collect, use, and protect your personal data when you use our services, including our online yoga platform (Live + Flow) accessed at app.thestablehealthstudio.com, and our email marketing service (Systeme.io), as well as when you visit our website and related digital properties.

We are registered in England and Wales. For enquiries about how we process your personal data, please contact us using the details provided in section 8 below.

2. Our Legal Basis The Stable Health Studio Ltd is the Data Controller responsible for your personal data. We process your information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

3. What Personal Data We Collect

3.1 Information You Provide Directly

  • Email address – provided when you sign up for our email list or free trial

  • First and last name – collected during account registration

  • Payment information – processed securely by Stripe; we do not store your card details

  • Account details – login credentials and profile information

  • Marketing preferences – whether you opted in to receive practice suggestions and updates at the point of trial sign-up

3.2 Information Collected Automatically

  • Usage data – which videos you watch, how long you engage, your viewing patterns (collected by our platform and Bunny Stream)

  • Device information – IP address, device type, browser type, operating system

  • Cookies and tracking – we use cookies and similar technologies to improve your experience

3.3 Information from Third Parties

  • Payment processor (Stripe) – subscription status, transaction history, billing information

  • Authentication provider (Clerk) – account creation, login sessions, OAuth sign-in

  • Email service provider (Systeme.io) – email engagement data (opens, clicks)

4. How We Use Your Personal Data We use your personal data for the following lawful purposes:

  • To provide our services – processing your free trial sign-up, managing your membership, granting access to video content

  • To manage your account – processing payments, handling cancellations, sending transaction confirmations and renewal reminders

  • To send you marketing emails – newsletters, class announcements, and practice suggestions (only where you have given explicit consent at sign-up; you can unsubscribe at any time)

  • To improve our services – analysing usage patterns, testing new features, gathering feedback

  • For legal compliance – meeting UK tax and accounting obligations, fraud prevention, responding to legal requests

5. Who We Share Your Data With We only share your personal data with trusted third-party service providers who help us operate our business:

  • Stripe, Inc. – payment processing and subscription billing. Your card details and transaction data are processed according to Stripe's privacy policy

  • Clerk, Inc. – authentication and account management. Your login credentials and session data are processed according to Clerk's privacy policy

  • Bunny Stream (BunnyWay d.o.o.) – video hosting and content delivery. Viewing data is processed according to Bunny's privacy policy

  • Systeme.io – email marketing platform and member tagging. Your email address and engagement data are processed according to Systeme.io's privacy policy

  • Resend – transactional email delivery (account confirmations, billing notices). Your email address is processed according to Resend's privacy policy

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may disclose your data when required by law (e.g., to tax authorities, law enforcement, or courts).

6. How Long We Keep Your Data We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

  • Active members: for the duration of your membership plus 7 years (for UK tax records)

  • Inactive/cancelled members: up to 7 years (for tax and legal compliance)

  • Email subscribers (non-members): until you unsubscribe or request deletion

  • Cookies: typically cleared when you delete your browser cookies, or after 12 months

7. Your Data Protection Rights Under the UK GDPR, you have the following rights:

  • Right of Access: you can request a copy of the personal data we hold about you

  • Right to Rectification: you can ask us to correct inaccurate or incomplete data

  • Right to Erasure: you can request deletion of your data, subject to legal retention requirements

  • Right to Restrict Processing: you can request that we limit how we use your data

  • Right to Data Portability: you can request your data in a portable format

  • Right to Object: you can opt out of marketing emails at any time by clicking "unsubscribe" in our emails

  • Right to Lodge a Complaint: you can file a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us using the details in section 8 below. We will respond within 30 days (extendable to 60 days for complex requests).

8. Contact Us If you have questions about this privacy notice or wish to exercise your data rights, please contact:

Email: yoga@thestablehealthstudio.com Website: thestablehealthstudio.com

9. Data Security We take your privacy seriously and implement appropriate technical and organisational security measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These include:

  • Secure password protection and multi-factor authentication for all accounts

  • Encrypted communication (HTTPS) on all web pages

  • Payment information is processed by PCI-DSS compliant third parties (Stripe)

  • Limited access to personal data (only staff who need it)

10. Cookies Our website and platforms use cookies to enhance your experience. Cookies are small text files stored on your device. By continuing to use our services, you consent to our use of cookies. You can manage cookie preferences in your browser settings.

11. Changes to This Privacy Notice We may update this privacy notice from time to time. The date of the latest version will be shown at the top of this page. We will notify you of any material changes by email or through our website. Your continued use of our services constitutes acceptance of the updated privacy notice.

Thank you for trusting The Stable Health Studio Ltd with your personal data.